Privacy Policy - BeeKeepPal

This Privacy Policy explains how BeeKeepPal, Inc. (“BeeKeepPal”, “we”, “us”) collects, uses, shares and protects your information when you use our website, web dashboard and mobile apps (together, the “Service”), including our AI-powered features. “Personally Identifiable Information” (PII) means information that can be used on its own or with other information to identify, contact or locate a single person, or to identify an individual in context.

What information do we collect?

Account information. When you register, we may ask for your name, email address, country and company name.
Sign in with Google or Apple. If you sign in with Google or Apple, we receive your name, email address and an account identifier from them. With Sign in with Apple’s Hide My Email, we receive a private relay address that forwards to your email instead. For Sign in with Apple, we also store a token that lets us end the connection between your Apple ID and BeeKeepPal, which we use when you delete your account.
Payment information. When you subscribe in our web dashboard or from our website’s pricing page, you give your billing address and payment details to Stripe; see “Subscriptions paid through Stripe” below. Website subscriptions bought before October 20, 2026 were paid by card through Stripe or through PayPal, and PayPal processes the renewals of those paid through PayPal. We store only a record of the subscription and its payments, never your full card number. Subscriptions bought in our apps are paid through Apple’s App Store or Google Play instead; see “Subscriptions in our apps” below.
Beekeeping data. Information you enter about your beekeeping operation, such as apiaries, beehives, inspections, tasks, production, financials, products, customers and suppliers.
Location. We use location services to set apiary locations, nearby threat alerts and provide accurate weather forecasts. Device location data is not stored on our servers unless you choose to opt in and save it.
AI feature content. When you use an AI feature, we collect the photos, text, questions and other content you submit, and the results the AI returns. See “AI-Powered Features” below.
Technical information. Device type, browser type, IP address, language preference, time zone and screen size, used to operate, secure and improve the Service.

When do we collect information?

We collect information when you register, subscribe, use the Service (including AI features), subscribe to a newsletter, contact support or otherwise enter information on our site or apps.

How do we use your information?

To operate the website and mobile apps and provide the features you request, including AI features.
To personalize your experience and deliver the content and offerings most relevant to you.
To improve our website and apps.
To respond to your customer service requests.
To process your transactions.
To ask for ratings and reviews of our services.
To follow up after correspondence (live chat, email or phone inquiries).
To keep the Service secure and prevent fraud or misuse.

We do not sell your personal information, and we do not use your content or AI feature data for advertising.

Subscriptions paid through Stripe

When you subscribe in the BeeKeepPal dashboard or from the pricing page on our website, Stripe handles the payment on its own secure checkout page. Stripe receives your payment details, billing address and email address, and keeps a customer record and your subscription and invoices with them. We never receive your full card number or wallet details.

What we store. To give your account the plan you paid for, we store your Stripe customer ID and subscription ID, the plan you bought, the subscription’s status, whether it is set to cancel, and when its current period ends. Stripe’s servers notify us when your subscription starts, renews, changes, fails to renew or ends, and we may check its current status with them.

Subscribing without an account. If you subscribe from the pricing page without signing in, we use the name, email address and country you give Stripe at checkout to create your BeeKeepPal account, or to find your existing account with that email address, and we email you your sign-in details. If the new subscription replaces one you already had, we use the details of the old subscription to cancel it and refund its unused time, as described in our Terms and Conditions.

Stripe processes your payment under its own privacy policy: Stripe Privacy Policy.

Subscriptions in our apps

When you subscribe in our iPhone and iPad app, Apple handles the payment through the App Store; when you subscribe in our Android app, Google handles it through Google Play. We never receive your payment card, Apple ID or Google account details.

What we receive. To link the purchase to your BeeKeepPal account and keep your plan up to date, we receive and store details of the subscription from Apple or Google: its transaction identifiers or purchase token, the plan you bought, its purchase and expiry dates, and whether it is active, renewing, cancelled or refunded. Apple’s and Google’s servers also notify us when your subscription renews, changes, expires or is refunded, and we may check its current status with them.

Your account identifier. When you subscribe, the app gives Apple or Google an identifier derived from your BeeKeepPal account ID, which they return with the purchase so we can tell which account bought it. It does not reveal your name, email address or other details.

How we use it. We use this information only to provide the plan you have paid for: to check that the purchase is genuine, give your account (and, for Pro Team, your company’s members) the right plan, and end the plan when the subscription ends. We also record when subscriptions start, renew and end, without your name or email address, to understand how BeeKeepPal is used.

Apple and Google process your payment and subscription under their own privacy policies: Apple Privacy Policy · Google Privacy Policy.

AI-Powered Features

BeeKeepPal offers optional features powered by artificial intelligence (“AI Features”), such as voice inspections, photo-based hive health and disease analysis, and AI-generated inspection insights and recommendations. AI Features run only when you choose to use them.

Our AI providers. To deliver AI Features, we send the content needed for your request to one or more of the following providers, who process it on our behalf:

Provider	AI service	Provider privacy information
Google LLC	Gemini API	Gemini API Additional Terms · Google Privacy Policy
Anthropic, PBC	Claude API	Anthropic Privacy Center · Anthropic Privacy Policy
OpenAI, L.L.C.	OpenAI API	OpenAI API data usage · OpenAI Privacy Policy

We may route a request to any of these providers depending on the feature, availability and performance. We may add or change providers; when we do, we will update this policy.

What data is sent. We send only what the feature needs to answer your request, which may include:

Photos you upload for analysis (for example, frames, brood or bees).
Audio recording of inspection
Text you type, such as questions or notes.
Relevant beekeeping data from your account, such as hive details, inspection history, and general apiary location or weather conditions.

We do not send your password, payment information, or billing address to AI providers. Where a feature does not need your name or email address, we do not include them.

No training on your data. We access these providers through their paid, business API services. Under those terms, the providers do not use your content or the AI results to train or improve their AI models.

How long providers keep data. Providers process your content to generate a response. They may keep it temporarily — generally up to 30 days — to detect abuse and comply with the law, and then delete it, as described in their own policies.

How long we keep data. AI results you choose to save (for example, a diagnosis added to an inspection) are stored in your account like your other beekeeping data. Photos uploaded for AI analysis are stored with your records so you can view them later. Deleting your account deletes this data, as described in “Deletion of Personally Identifiable Information”.

How we protect AI data.

All data sent to AI providers is encrypted in transit using TLS.
Requests are made from our servers; our provider API keys are never exposed in the app or browser.
Access to AI feature data is limited to staff who need it to run and support the Service.
Providers are bound by their business terms and data processing commitments to keep your data confidential and secure.

International processing. AI providers may process data in the United States and other countries where they or their subprocessors operate.

Accuracy. AI output can be incomplete or wrong. It is guidance, not a substitute for your own judgement or advice from a qualified bee inspector or veterinarian. See our Terms and Conditions.

Your choices.

AI Features are optional. You can use BeeKeepPal without them.
Avoid including people, faces, vehicle plates or other personal details in photos or text you submit.
You can delete saved AI results and photos from your records at any time, or delete your account.
Questions about AI data can be sent through our Contact form.

How do we protect your information?

PCI-compliant payment providers (Stripe, and PayPal for older website subscriptions) handle all card transactions; card data is not stored or processed on our servers.
Payments for subscriptions bought in our apps are handled entirely by Apple and Google; we check each purchase with them before giving you a paid plan.
A Web Application Firewall blocks malicious web traffic.
Regular malware scanning keeps the website free of malware.
All data between your device, our servers and our AI providers is encrypted in transit using SSL/TLS.

Your personal information is kept behind secured networks and is accessible only to a limited number of people with special access rights, who must keep it confidential.

Deletion of Personally Identifiable Information

You may request complete deletion of your personally identifiable information at any time. Account holders can do this from the Account Management panel. Guests can use the Contact form. Deleting your account also deletes your saved AI results and uploaded photos. Copies held temporarily by AI providers are deleted under their retention schedules, described above.

Deleting your account deletes the information linked to it: your profile, the records you have added (such as apiaries, beehives, inspections, production and finances), uploaded files, settings, notifications and the links to any App Store or Google Play subscriptions. If you signed in with Apple, we also revoke BeeKeepPal’s access to your Apple ID. If you are the last member of a company in BeeKeepPal, the company’s details, customers, suppliers and products are deleted too; records you added to a company that still has other members stay with that company.

Our activity logs are kept for up to 12 months for security and to understand how BeeKeepPal is used; when you delete your account, your name, email address and IP address are removed from them. We keep a record that an account was deleted, and of past subscription changes, without your name or email address.

Deleting your account cancels a subscription paid through Stripe in the web dashboard or on our pricing page. Stripe keeps its own records of your past payments and invoices, as the law requires. Deleting your account does not cancel an App Store or Google Play subscription, or a website subscription bought before October 20, 2026. Cancel those yourself, as described in our Terms and Conditions.

Accounts whose email address is never verified, and invitations to join a company in BeeKeepPal that are never accepted, are deleted automatically, usually within a month. Other accounts, including their subscription history, are kept until you delete your account.

Third-party disclosure

We do not sell or trade your Personally Identifiable Information. We share it only with service providers that help us run the Service, under obligations to protect it and use it only on our behalf:

Payment processors: Stripe, and PayPal for website subscriptions bought before October 20, 2026.
App stores: Apple (App Store) and Google (Google Play), for subscriptions you buy in our apps.
AI providers: Google (Gemini), Anthropic (Claude) and OpenAI, only when you use an AI Feature.

We may also release information when required by law, to enforce our site policies, or to protect our or others’ rights, property or safety.

Third-party links

We may include or offer third-party products or services on our website. These sites have separate privacy policies, and we are not responsible for their content or activities. We welcome feedback about these sites.

Do we use ‘cookies’?

Yes. Cookies are small files a site transfers to your device through your browser (if you allow it) so the site can recognize your browser and remember certain information. We use cookies to:

Remember and process items in your shopping cart.
Save your preferences for future visits.
Compile aggregate data about site traffic and interactions to improve the site. We may use trusted third-party services to track this information on our behalf.

You can set your browser to warn you before a cookie is sent or to refuse all cookies. If you turn cookies off, some features may not work properly.

California Online Privacy Protection Act (CalOPPA)

Under CalOPPA, we agree that:

Users can visit our site anonymously.
Our Privacy Policy is linked from our home page, and the link includes the word ‘Privacy’.
You will be notified of Privacy Policy changes on this page and by email.
You can change your personal information by logging in to your account.

How does our site handle Do Not Track signals?

We honor Do Not Track (DNT) signals. When a DNT browser mechanism is in place, we do not track, plant tracking cookies or use advertising.

Does our site allow third-party behavioral tracking?

No. We do not allow third-party behavioral tracking.

Children’s privacy (COPPA)

We do not market to children under 13 and do not knowingly collect their personal information. We do not let third parties, including ad networks, plug-ins or AI providers, collect PII from children under 13. AI Features are intended for users aged 18 and over, or younger users supervised by a parent or guardian.

Data breach notification

If a data breach occurs, we will notify affected users by email and by in-site notification within 1 business day. You have the right to pursue enforceable rights against data collectors and processors who fail to follow the law.

CAN-SPAM Act

We collect your email address to:

Send information and respond to inquiries or requests.
Process orders and send order updates.
Send information related to your product or service.
Market to our mailing list after your original transaction.

We will not use false or misleading subjects or addresses, will identify advertisements, will include our business address, will monitor any third-party email services for compliance, and will honor unsubscribe requests promptly. You can unsubscribe at any time using the link at the bottom of each email.

Contacting us

If you have questions about this Privacy Policy or how your data is handled in AI Features, contact us here.

Changes to this Privacy Policy

BeeKeepPal may update this Privacy Policy at any time. When we do, we will revise the date below and email you about the change. Please check this page periodically to stay informed.

Your acceptance of these terms

By using BeeKeepPal and its services, including AI Features, you accept this policy. If you do not agree, please do not use the Service. Continued use after changes are posted means you accept those changes.

Revised October 22, 2026.