Refund and Cancellation Policy

Subscription Cancellation

All subscriptions can be cancelled at any time. Upon cancelling a subscription, you will still have access to the service until the end of the subscription period. After which your account will be downgraded and you will immediately lose all the benefits of being a subscriber. However, you will be able to re-subscribe at any time.

You cancel a subscription where you bought it:

  • Web dashboard or pricing page: in the BeeKeepPal dashboard, under Profile, then Cancel. Change Plan and Billing & Invoices are there too.
  • Website, bought before October 20, 2026: in the Customer Portal on our website.
  • App Store (iPhone and iPad): in your device’s Settings, under your name and then Subscriptions, or from Manage My Subscription in the BeeKeepPal app.
  • Google Play (Android): in the Google Play Store app, under Payments & subscriptions and then Subscriptions, or from Manage My Subscription in the BeeKeepPal app.

Cancelling one kind of subscription does not cancel another. Deleting your BeeKeepPal account cancels a subscription bought in the dashboard or on the pricing page straight away, without a refund for the rest of the period; it does not cancel an App Store, Google Play or older website subscription.

If a renewal payment for a subscription bought in the dashboard, on the pricing page or on our website fails, the subscription ends straight away. If a renewal through the App Store or Google Play fails, Apple or Google may keep it active for a short grace period while they retry the payment; if the payment still fails, the subscription ends.

Replacing a Subscription

Each BeeKeepPal account has one subscription. If you subscribe from our pricing page with the email address of an account that already has a subscription, the new subscription replaces the old one:

  • A subscription bought in the dashboard or on the pricing page is cancelled straight away, and the unused part of its last payment is refunded automatically to the payment method you used. Refunds usually reach your account within 5–10 business days.
  • A Google Play subscription is cancelled straight away, and Google refunds the unused part of its last payment automatically.
  • An App Store subscription, or a website subscription bought before October 20, 2026, can only be cancelled by you. Cancel it as described above, or Apple or the website will keep charging it. To ask Apple for a refund, see below.

Refunds

For subscriptions bought in the dashboard, on the pricing page or on our website, we offer refunds for cancelled subscriptions only within the first three (3) days after subscribing. You are encouraged to use the free version of BeeKeepPal before making a decision to subscribe.

Apart from the automatic refunds for a replaced subscription described above, we cannot issue refunds for partial use of service or the amount of time left in your subscription.

Subscriptions bought in our apps are paid through Apple’s App Store or Google Play, and Apple and Google handle refund requests for them under their own policies. To ask for a refund, use Apple’s Report a Problem page or Google Play’s refund request.

Updated October 22, 2026